Billing Terms and Conditions

Zella London – Payment Policy

Last updated: May 2025

We are committed to offering a secure and seamless checkout experience for all customers. This Payment Policy outlines the methods we accept, how payments are processed, and how we protect your data.

1. Accepted Payment Methods

We support a variety of secure and convenient payment options:

  • Shop Pay – Fast, secure checkout with saved details

  • Credit & Debit Cards – Visa, Mastercard, American Express, Maestro

  • Digital Wallets – Apple Pay, Google Pay

  • Klarna – Buy now, pay later or split into instalments (subject to eligibility and approval)

All transactions are processed in British Pounds Sterling (GBP).

2. Payment Terms

  • Full payment is required at the time of purchase.

  • Orders are not processed or shipped until payment is successfully received.

  • If your payment fails or is declined, your order will be automatically cancelled. You are welcome to try again with a valid payment method.

3. Pricing & Taxes

  • All product prices are displayed in GBP (£).

  • Prices may change without prior notice, but the price shown at checkout is final.

  • Any applicable VAT is included in the displayed price.

  • If shipping fees or other charges apply, they will be clearly shown at checkout before payment is completed.

4. Secure Checkout & Data Protection

  • All transactions are protected by SSL encryption.

  • We process payments using PCI-compliant, secure payment gateways.

  • Zella London does not store your payment details on our servers.

5. Refunds & Chargebacks

  • Refunds are handled according to our Returns & Refund Policy.

  • If you experience any issues with your payment or order, please contact our customer service before initiating a chargeback.

  • Unjustified or fraudulent chargebacks will be formally disputed.

6. Fraud Prevention

To protect our customers and business:

  • We reserve the right to cancel or hold any order that appears to involve fraud or unauthorized activity.

  • For high-value orders, additional identity verification may be required before the order is processed or shipped.

7. Contact Information

If you have questions about your payment or need assistance, contact us:

Business Name: Zella London
Address: 39 Ludgate Hill, London, EC4M 7JN, United Kingdom
Email: support@zellalondon.com
Phone: +44 204 577 0236
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT) Greenwich Mean Time (London)
Contact Form: https://zellalondon.com/pages/contact-us

We aim to respond to all inquiries within 1–2 business days.

Thank you for shopping with Zella London.

We are committed to keeping your payment experience simple, safe, and secure.