Frequently Asked Questions
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Zella London is a modern womenswear brand rooted in the belief that confidence starts with how you feel in what you wear. We create refined, understated pieces designed to move with you—through seasons, moods, and moments.
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Yes, we offer free standard shipping on all orders—no minimum spend required. We believe great style should arrive at your door with ease.
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You have the right to return your order within 30 days of delivery. Items must be unused, undamaged, and in their original packaging.
If the product is defective, incorrect, or damaged on arrival, return shipping is free and you will be offered a full refund or replacement.
For returns due to change of mind, both the return shipping cost and responsibility lie with the customer. We strongly recommend using a trackable shipping method.
Refunds are processed within 7 business days after the returned item has been inspected.
For full details or to start a return, please contact us at support@zellalondon.com.
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Once your order has shipped, you’ll receive a tracking link via email. You can also track your delivery anytime on our Track Your Order page.